Ministry of Public Service Gender and Youth Affairs CS, Margaret Kobia has today launched the new shift working system and extended working hours in Huduma centers.
The system is set to ensure efficient service provision to members of the public by reducing the long queues.
As opposed to other public offices, Huduma Centers will now operate from 6:30 a.m. to 7:30 p.m. with the first shift ending at 1 p.m.
“When we opened at 6:30 there were still many people and that is why you see today there are no queues outside.” Kobia mentioned.
The pilot stage will take place in the TelePosta branch that receives an average of 7000 clients daily where they will collect data to help in mapping other centers which receive many clients.
The CS urged other public offices which opereate for long hours to facilitate workers.
Margaret also mentioned that Huduma Centers were introduced to counter corruption activities in public offices.
“This has reduced largely face to face contact with people who would hang around corridors of public offices that if you give ‘something’ you will get a service.” The CS added.