Bolt has up-scaled security and safety features on the platform to improve safety and well-being of passengers, riders and drivers during a Bolt trip.
This comes amid the company’s latest upgrade on its SOS emergency button, embedded with emergency tracking options and improved auto location trailing features for security purposes.
Bolt has also included a single tap booking and cancelling feature and re-enforced its 24/7 in-app customer support services to improve customer experience.
Bolt County Manager Ola Akinnusi says that the new security features will give riders and drivers a quick way to contact first responders.
“We’ve up-scaled our safety features and policies guidelines on our platform that are easily accessible from the app’s home screen such as the driver and rider SOS button, giving drivers and riders a quick way to contact first responders in the event that something goes wrong during a Bolt trip. Our core business is to provide reliable, safe and affordable transportation services to everyone and we are excited to always make travel convenient and safer across the country. One of the key priorities for us this quarter is on sustainable security and safety of drivers and passengers using our platform,” said Akinnusi,
The driver SOS button links drivers on Bolt trips with the medical and/or security emergency response team(s) at the tap of a button and is easily accessible from the app’s home screen.
“The SOS button is reserved for medical or security emergencies, where a driver, a passenger or another road user is in immediate danger during a Bolt ride. Our system is much equipped with policy guidelines to ensure driver compliance and to avoid the misuse of the SOS button.” Added Akinnusi.