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After Sales Agent at Kilimall

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After Sales Agent at Kilimall

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Kilimall is Kenya’s largest online shopping mall. It was launched in July 2014 with the mission of  becoming No.1 E-commerce platform in Africa, and has sites strategically distributed in the three countries namely: KenyaUganda and Nigeria.

Kilimall serves a retail-customer base that continues to grow exponentially, offering products that span various categories designed to ensure optimum levels of convenience and customer satisfaction with the retail process; order delivery-tracking, dedicated customer service support and many other premium services.

We invite you to be part of our team by submitting your application to the following role based in Nairobi.

Responsibilities

  • Dealing with after sales customer directly  either by telephone, electronically(email) or face to face in a timely manner.
  • Helping the customers to get the necessary support e.help them install, maintain, operate particular product and advise customers on after sales product policy application.
  • Processing all the returns and failed deliveries e.processing exchange, resend or refund of the product.
  • Communicate and coordinate with internal departments
  • Keeping track of all orders being returned and resend to customers.
  • Ensure efficient and accurate logging of all after sales inquiries
  • Take ownership of customers after sales complaints and follow problems through to resolution efficiently
  • Constantly investigate and report after sales issues and options that will assist in service improvements.
  • Any other duty assigned from time to time.

Qualifications

  • Bachelor degree in Business Administration or an equivalent
  • 1 year relevant work experience.
  • Be a strong team player with excellent interpersonal skills
  • Be able to work well and meet strict deadlines with minimum supervision
  • Have a good working knowledge of MS Office applications with strong report writing skills
  • Have excellent communication skills, both oral and written
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